Getting A Better Deal With Phone Service Providers

It’s actually possible to cut a better deal with phone service providers. But it takes more than wheedling and begging to get there. By being a smart and patient negotiator, you can lower your phone bill. Get the best deal from the onset
Your commitment to a phone service may mean that you signed a year-long or a longer contract with a service provider. Before you do this, make sure that you got all your bases covered. This means actually doing your research and checking out all the telephony plans out there. This includes bundled services (e.g. cable, broadband and telephony) and stand-alone services. Do the math and consider the provider’s quality of service and track record before you commit yourself to anything. It’s easier to get the telephony you want from the very start, than go through the stress of negotiating.

It’s actually possible to make a better offer with phone service providers. But it requires more than wheedling and begging to get there. By being an intelligent and patient negotiator, you can reduce your phone bill.

Obtain the best offer from the beginning
Your commitment to a phone service may imply that you signed a year-long or a longer contract with a service provider. Before you do this, ensure that you got all your bases covered. This implies actually doing your research and looking at all of the telephony plans available. This includes enclosed services (e.g. cable, broadband and telephony) and stand-alone services. Do the math and think about the provider’s quality of service and history before you commit yourself to anything. It’s simpler to obtain the telephony you would like from the beginning, than undergo the stress of negotiating.

Prepare your artillery
Pay attention to every phone call you make to your phone service provider’s customer service. Know who you talked to and also the date of the call. This may come in handy when you want to remind them of any deals agents might have already accepted, or for those who have had complaints that might help in stating your case. Aside from this, have your newest statement of account and your contract (if you have any) on hand just in case you’re asked about particular details.

Know how you can leverage
There are a number of things you can make use of as leverage when you speak to customer service:
– loyalty
– personality
– experience with the phone company
– offers from other phone service providers

If you’ve been a loyal subscriber for many years, then mention this to your agent. You can highlight your faithful patronage and your timely payments. Whilst this may not hold water for several companies, a few would actually recognize that they don’t want to lose a consumer that didn’t cause them headaches. Your personality is also a tool in bargaining. A rude and annoying consumer will not stimulate any warm feelings from agents. Some may send you from one agent to the next, some may merely tell you that they can’t help you, or some may passively fight back by putting you on-hold before hanging up. Pleasant people have a higher opportunity to obtain what they want. If customer service doesn’t work, contact the retention department.

Tell them something like, “I’m thinking about another plan from (mention competitor’s name here). Do you think you are able to match that offer or provide a better one?” and you might simply be on your way to bigger savings and the best phone service. Keep in mind to put everything in writing when the discussion pulls through. Some agents may become quite forgetful following the verbal agreement.

Make the most of special offers
Merely complaining about your phone bill is tantamount to doing nothing. Contests and promos might be the ticket to a sweeter deal on your telephony. Be aggressive and check out promotions from different phone service providers every now and then.

Resources:
Know more about phone service providers by visiting our phone service website. We provide detailed and complete review and comparison of different phone service providers helping you choose the best phone service for your business.

Author: pepengkulisa

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